Passive vs Active Couriers

In the claim game, speed and accuracy are the key. Closing a claim, or defending one requires information.


Before you put in the effort and resources, it is important to know if your vendors have what it takes.

Report Couriers

Active vs Passive Couriers

It is vital to understand the different approaches used to get reports by different companies. This vital difference in process explains the majority of problems our clients have had with previous services.

Many times our customers are using a national, "Big Data" outfit that provides them the cheapest price per report. What many clients learn (the hard way), is that the delivery time is very slow. Even worse, the delivery % is very low. It turns out costing them far more than they realize.

There is a lot of reasons why. One is method and another is motive. And they both come down to a Passive vs Active Process.

Method

This part explains a lot about the poor performance metrics of most report procurement companies. The 2 main methodologies for getting traffic reports come down to Active vs Passive

Passive Couriers
We see this daily. This is the most common technique used by the Big Data organizations

  • The customer (you) spends a lot of time researching jurisdiction to give the courier information.
  • The courier prints out a report request and routes it to their driver who works on a fixed (often weekly) route.
  • The driver drops off a folder full of report requests at the front desk of a law enforcement service desk.
  • The next time the driver is routed to that office, (typically the next week or longer) they pick up a folder full of reports, which they route back to the main office to be eventually scanned and mailed back to you.

The result? Some agencies don't return reports directly, and mail them back to the courier main office.

The 3 biggest problems with the passive courier process are HUGE . . .

In this passive technique, there is no way to close the process loop. If the report request was wrong (the wrong personal data, the wrong jurisdiction, or not available) there is no way to know. The office simply doesn't include that report for the driver. The driver is "passive", meaning they don't know or manage what they received vs what they ordered. They don't know what they don't know.

After several weeks (often 4 at least), an unfulfilled report request might be returned to the customer. The notice is simply "Your report was unavailable". You get to try and determine what the problem is, and reapply.

It is not uncommon in the passive courier scenario for a wrong report to be provided, and it is weeks late!

The process relies on a bureaucratic system (municipal law enforcement) to fulfill a non qualified request. Think back to most of your experiences at the DMV, a city planner office, or other similar environment. In this scenario, the pressure is on you to determine jurisdiction, availability, and data integrity. Then you are forced to wait until somewhere an overworked, underpaid cog in a municipal machine gets through the stack of reports, finds your report, prints it, returns it, and eventually you either get it, or you don't.

The amount of wasted time in this situation is simply so large it is hard to calculate. And because this cost is not a direct charge on a vendor invoice, it is absorbed in overhead costs. There is simply no way to track it.

Active Couriers

This method turns the previous one totally upside-down. The whole goal is to avoid a "black hole" scenario where a request for key business information goes into action, and never returns. It also puts the focus on the effort and resources of the courier, not the customer.

The customer requests a report and provides the basic key data points. Often this is the minimal data required to procure the traffic report by a law enforcement agency.

This will typically be:

  • Date of Loss
  • Location of Loss
  • Insured Driver Name
  • Driver Name
  • Any additional data is helpful.

Then The report courier process begins:

  • Determining jurisdiction. Who even has the report? This has to be verified first.
  • The report courier then contacts the report supplier directly, and verifies (and updates) key report data in their system.
  • Is the supplier the correct one?
  • Is the report data accurate?
  • Is the report available?
  • Is there any additional data that can be provided back to the customer?
  • In the event any data is wrong, or missing, the customer is contacted and the data is updated. Often Date of Loss is incorrect, or driver names are misspelled. Sometimes multiple efforts must be made to find the appropriate jurisdiction as small difference in location make the difference on who handles the report.
  • The report courier then sends a driver immediately to the report supplier with an authorization for that specific report.
  • The report is retrieved, scanned, and then reviewed to determine it is the correct report.

Once the report is confirmed, electronic delivery is made.


The difference is tremendous. The customer will only supply the minimum information required, and have immediate information regarding the report. Int he event the data is wrong, there is an immediate contact and resolution begins directly. If the report is available, the next driver in the area can be routed to the agency and retrieve it.

Save money, time and resources using an Active Courier

We talked about the impact of real costs in a previous post. The Real Cost of a Collision Report goes over in a bit of detail the costs that are hidden when a isn't sourced correctly.

For the Personal Injury Attorney or Legal Firm, wasting time on a case that wont settle well, or for minimal results adds up. Both lost time and LOST OPPORTUNITY working better cases reduce your effective rate significantly.

For an Insurance Claims Manager, time spent waiting to close the claim is expensive. The more time that passes means more time for retaining a lawyer, dragging out the case, and settling for more. Loss Mitigation 101 is close the claim fast.

Want to know more?

We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. When you need Traffic Collision Reports, Certificate of Death, Animal Control, Fire and Coroner reports, WE WILL GET THE REPORT!

First Report is FREE for new customers!

Traffic Accident Reports for LAPD

Getting a traffic accident report for the LAPD (Los Angeles Police Department) can be a long and difficult process


We can help you navigate this large and complex LEO and get your report efficiently.

traffic accident reports for LAPD

The Los Angeles Police Department

If getting a traffic accident reports for LAPD is on your to do list, we are here to help. As the 3rd largest municipal police department in the US, the LAPD covers 498 square miles (1,290 km2) and a population of 4,030,904 people. LA is famous for it's car culture, and is the original location for the first freeway. Traffic is about as intense as it gets. The geography is vast. The typical LAPD officer can be responding to traffic accidents in numerous different neighborhoods.

This is a massive organization. Unfortunately they are stuck in the stone age when it comes to providing a traffic accident report.

Getting LAPD Traffic Accident Reports Step 1

The first step in every report request we get is the same, determine jurisdiction. Like many other parts of California, the Los Angeles area has a mix of potential agencies possible. In the Los Angeles are you have:

  • California Highway Patrol: The CHP has oversight of all the highways in California. However, many of these highways run right through a typical city. The CHP could have the report, even if the location of the accident is literally in the city of Los Angeles.
  • Los Angeles County Sheriff: The LASD covers 153 unincorporated communities of Los Angeles County, California and 42 cities! This is the largest Sheriff Org in the US. Have an accident 100 yards in any direction, and you might be under LASD jurisdiction.
  • Los Angeles Police Department: This org covers an area that overlays the previous 2. At any given point, LAPD can be involved, but not take the actual report. You client might have seen LAPD patrol cars, yet the report was CHP. Or vice versa.

The bottom line is obvious.
A traffic accident in Los Angeles is very difficult to process. There is no other scenario quite like this in the country.

IF LAPD has your report

If you are successful at determining that LAPD has your report, the next step is understanding how to get it. Unfortunately, the 3rd biggest law enforcement agency is possibly the most outdated when it comes to traffic accident reports.

LAPD accident reports take a LONG Time

Traffic accident reports for LAPD are notorious for taking a very long time to even write them. These are hard working public servants drowning in an understaffed environment. An officer finding the time to write down all the pieces and get it into the system is the first problem. The massive bureaucracy administrating this system means it is hard to find out if they even handled the report. And it is very difficult to find out when it might be available.

LAPD traffic reports are only available via mail

If the accident report is at LAPD, and it is available, you have one option. Send in the report request via mail, and wait. Actually hope might be better. Is the form 100% accurate tot he report data? Even on simple mistake will keep the staff from finding the report. Common causes are names being misspelled, accident dates being wrong, or key data missing.

Did you get it right? If you did you will get the report at some point.

If you got it wrong, you might not know until no report comes and you give up.

How to Process an LAPD accident report Step 2

The problems here are more difficult for Personal Injury Attorney firms and Insurance Companies than individuals. The classic frustrations are relevant to large organizations with different staff looking for a report.

  • Get the right forms, fill them out the best way.
  • Enclosing a check for the one report.
  • Supplying the correct return details.
  • Send an email across the state, or across the country.

Don't have the right forms or experience? Good luck. Does your company have a simple and easy way to write a check every time you need an LAPD traffic report? Better hope so. Do you have a simple way to route snail mail back to the right person? Sending mail from outside the Los Angeles area? Add 2-3 days or more to your request turn around time.

It is the little things that make the big difference when it comes to LAPD collision reports. We know, we have been doing this for years. The fastest way to get the slowest report requires skill or tenacity.

Want to know more?

We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. Traffic reports for LAPD are a specialty for us. We have years of experience, and tens of thousands of delivered reports proving we can Get The Report faster and easier than anyone else int he industry.

First Report is FREE for new customers!

Traffic Reports for Personal Injury Attorney Cases

We are specialists when it comes to traffic reports for personal injury attorney firms.


Evaluating a (potential) client in personal injury claims resulting from a traffic collision is a tough call without the right information.

Getting a copy of the Traffic Report ASAP gives you the key details before you take on a loser . . .

Why traffic reports are so important for personal injury cases

Getting traffic reports for personal injury attorney firms are a key benefit. Every legal services provider has at least one courier service for running documents. But when it comes to personal injury claims resulting from a traffic accident, fire, animal control, or similar causes, a typical legal courier wont cut it.


Dealing with the local courthouse is one thing, dealing with 800+ regional, county, municipal and city locations and the myriad rules to get a copy of the these key reports is way more complex.


The insurance claims managers , claims adjusters, and claims processors that use our services have access to these reports. In fact, if a traffic accident occurs on a California Highway, we normally get them a CHP Summary (Facepage or Facesheet)within 24 hours (or less). They are already at work contacting key people, and working to settle the claim NOW.

Before you have been able to determine if the potential client contacting you is a good case, the insurance adjuster is working the process to settle fast, and settle cheap.

Take advantage of the same information the Insurance organizations do, and do it quickly.

Let’s Remember the Goal

The key benefits getting traffic reports for personal injury attorney firms quickly . . .

  • Determining Fault

If the potential client is the one at fault, you have a long road ahead of you. In fact, this might be the #1 sign NOT to waste your time, and move on to other profitable cases.

  • Determining Insurance Coverage

Was this client covered? If so, how much? Were the other parties insured or not? Is it safe to move forward with medical investigation, and building a claim, or is this going to be a big fiasco?

  • Determining Other Parties

Who else was involved? Who else is covered? What is their contact information?

  • Law Enforcement Details

Getting the preliminary report is great for the first phase. Getting the follow up full report allows for clarity on the Law Enforcement issues. Accident data, fault, sequence of events etc . . . are all available to you early in the process.

So if you need the report, does it matter WHEN you get the report? The answer is overwhelmingly (to our customers) YES!!!


If you think those Big Data companies you use for other documents are able to get traffic report for your personal injury cases in a timely manner, the following rant will explain how hard it actually is. Getting the crash report quickly takes a few key elements, and without them getting the report quickly is impossible. In fact getting the report at all becomes impossible in many cases!


Jurisdiction - The first step

We have a simple article on determining report jurisdiction for a crash report. In California, having a basic address is not remotely enough. You have to figure out who possibly had jurisdiction, then reduce the list down to who possibly has jurisdiction, and then start finding who actually has jurisdiction. For those of you who have never tried to contact 2-3 large municipal, bureaucratic law enforcement agencies, take it from us, it is not for the faint of heart.

And here is the big problem . . . For a courier service, YOU must take this step BEFORE you can even order your report. You can easily spend 30-60 minutes of time and hassle just getting this information before you can even get someone to try and pick up your report.

Getting Possession – The second step

Now the fun starts. After all this work, you get to wait until the law enforcement agency actually publishes the report. Some agencies are quick, some are slow. Specific LOE offices even provide an initial summary, some don't. What if these public servants decide they like you, and want to provide you your report. Another is having a bad day, decided they don't like you, or how you asked. Add this to the fact that in  some states like California, this information is NOT public record. This means that nice clerk is under scrutiny to make sure this information is not handed off to just anyone.

By the way... some offices are open at certain times. Others only accept requests over fax (remember those?), while another is only in person. What about mail only? Certain offices handle huge volumes of these requests and have more experience and sophistication, while others don't ever have a regular person handling these requests.

So the goal here is to get to the office as soon as the report is ready. Waiting too long seriously undermines the goal of getting a report QUICKLY.

Now the real problem starts

These courier services have a lot in common with the drivers that deliver potato chips to your local convenience store. They work a "route", and basically follow a predetermined system to drop off report requests. They then return at some interval (perhaps weekly or longer).

We see these drivers all the time when we are picking up reports. The process they use is shocking, explains WHY THEY CANNOT DELIVER ACCURATE REPORTS QUICKLY. Here is what we see every day:

  • Local courier service arrives to local law enforcement station. They have some sort of instructions to pick up a report at this specific office. This is just one stop on a long list of stops the courier is assigned that day.
  • The courier then either asks if the report is available. Depending on the situation, the office clerk may ask for more information in order to find the actual report itself. At this point, the courier is able to produce the basic information they were provided. Normally this is the report number, because the requester (you, the customer) have already gone through a long process of determining jurisdiction (mentioned above).
  • The process then has 3 possible results:
    •  The information about the report is wrong, or the clerk is having trouble finding the report. There can also be several other problems, with the result that the courier will leave without the report.
    • The information is correct, however the report is not available. n some cases, the courier will then attempt to remember to come back the new time they get assigned to come by. In other cases, the courier will leave some paperwork on the clerks desk, along with an envelope and wait for someone to review it whenever it is ready, and mail it back.
    • The report is ready, and the courier will receive it.

In 2 out of 3 scenarios there is no report ready. In this case, they essentially take all the work you have done, and leave it in a stack of paperwork, at a large, bureaucratic, municipal level operation and hope for the best.


 

They hope the right personnel will see the request and service the request (without any additional information needed). Then they hope the officer will put the right report back in the right envelope. The next amazing feat of customer service means either waiting for them to make their way back to pick it up, or even worse MAIL IT BACK TO HQ! What if there is something wrong with the request, or the officer misplaces or forgets the request? The same courier who continues to bulk process hundreds of drop offs a week this way simply cannot keep up with the information.

The amount of delay and confusion we hear about from our customers who have used these services is stunning. Even worse, because these services don't track or follow up, a lot of reports are lost in a black hole of paperwork. And they don't know it until YOU, the CUSTOMER contact them about a report you NEVER RECEIVED. Delays of weeks are not uncommon!

 

Delivering the Report – The Final Step (or is it?)

Now that these courier services (and we are still using this term to be kind) have your report, they need to deliver it to you. Some will fax it, some will mail it. Some upload it to their website and send you a notice that it is time for you to come and get it. And the big hope is that this report is in fact what you ordered. Because the next wonderful reality is: IT MIGHT BE THE WRONG REPORT!

The courier really is "just the messenger". They only pick up what you directed. There is no process in place as these are simple couriers picking up the report. Some of these are extremely large organizations gathering up millions of documents a day. Their main goal is to scrape all the data off these documents and add it to their massive data warehouses. This is called Big Data. To add insult to injury, your work and dollars might be spent helping them get their hands on this kind of information and use it over and over again.

If the report is the right one, you scored! You now have a report in your hands and you can begin the process of contact and closing the claim. If not, don't worry! You can just restart this process all over again!


The REAL solution for traffic reports for personal injury attorney firms

Sure the scenario we described above sounds a little extreme, but truly... it is not that unusual. When customers try us out the first time, they often don't know what to expect. And we blow them away with our service and speed. They have simply never had the experience we provide.

How we do it, and what we need from you

We need just a bit of information to get going on Report Jurisdiction. We actually DON'T want our customers trying to figure out report jurisdiction. Providing traffic reports for personal injury attorney firms is OUR specialty.

  • It is not cost effective for internal legal staff to determine jurisdiction when getting an accident report for a personal injury attorney.  There is too much of a learning curve for large states like California.
  • It can cause a serious delay if you are wrong. The clock is ticking, and there might be better clients to take.
  • LEO staff are not always well trained. We constantly have to explain to records clerks and admins  their own laws about these reports. Many don't realize their obligation to provide this report, and others will ask for information that is not available or relevant. Our regular interaction with key personnel, along with years of researching crash reports help us know the tricks to get this key first step done.

We need just a few pieces of data (like address, date, insured name, and a few other basics) plus any other additional information you might have to add. This gets the process started. Once we confirm the information and start work, we will update and add any new information into the Report Dashboard as we collect it.

We get to work chasing down the report

Because our staff is so experienced, we have an excellent track record determining when the report is available. We are constantly visiting these offices in person, and updating our systems in real time. We check daily for availability, and get the report immediately. Once our team actually has possession of it, your report is uploaded from the field.

The Final Step

Our internal staff is notified that your report is uploaded, and we review the report for accuracy. This final check allows us to avoid serious delays in the event there is a mistake from the agency providing the report. This step is the final quality check we provide to make sure we are not just the fastest crash report service, but the best!

We then email you the report (along with any other centralized email accounts) and you are ready to go.

Want to know more?

We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. When you need Traffic Collision Reports, Certificate of Death, Animal Control, Fire and Coroner reports, WE WILL GET THE REPORT!

First Report is FREE for new customers!

The Real Cost of Getting a Traffic Collision Report

The # 1 question we get about providing crash reports is "How much does it cost?"


The real question is "How much will it save you?"

cashflow

Uncovering the internal costs of traffic reports

It might sound like marketing nonsense, but be patient... there is a LOT MORE about the REAL COST of getting a collision report. The details aren't always obvious.

There are several layers to the cost, and the least impacting is the last one: the courier fee.

It may not seem obvious, but the single biggest costs come in several areas that are hidden to most institutional and corporate organizations. Many times the actual costs of sourcing collision reports are tied to one or more indirect factors.

Hidden Cost #1: Never getting the report

It might sound obvious, but the whole intention of ordering a traffic report is actually obtaining the report!

For Insurance Agencies:

  • The momentum required to close the claim (quickly, competently, and with minimal loss) depends on FIRST CONTACT.
  • The advantage of FIRST CONTACT depends entirely on the traffic report details.
  • Without the report, there is no FIRST CONTACT.

For Legal Firms:

  • Evaluating a case on intake without an objective assessment of the incident can result in losing time chasing unreachable settlements.
  • When going to litigation, every bit of detail you have about all the parties involved is critical.
  • If the client claims there was LEO called to the scene, and took a report, but there is no report, something is very, very wrong.

Simply put, the delivery performance of many generic couriers is dismal. It is a common story we hear all the time. New clients coming on board after using other services tell us stories about how they never get a report they ordered, or end up using several attempts to get the report. Often we get report requests after a customer used another courier 2-3 times and still don't have the report. By the time many companies actually get the report from our competitors, it can be so late (4-6 weeks is NOT an outlier) that is is worthless.

All that wasted time and effort, and nothing left to show for it. Don't let your valuable resources go to waste.

Hidden Cost #2: Getting the report too late

The responsiveness of a report courier is a make or break element in FIRST CONTACT. A report delivered too late is a waste of serious time, resources, and opportunity. The first few days and hours after a collision are they crucial ones when it comes to closing the claim.

For Insurance Agencies:

Finding the parties involved, contacting them first, and making the offer can close the claim right there. Loss Mitigation 101. Waiting weeks to get the parties details means they might already have retained a lawyer.

For Legal Firms:

Having access to the scope of the case early puts the power in your hands. It will be obvious whether this is a case to take, outsource, or move on to another more profitable case.

California Highway Patrol Facepage Summary Reports

A key advantage for our California customers is a CHP Summary report. This unique offering gets the summary of parties involved and the contact details. This report is often available within 24 hours (1 business day) and gets this key data into your hands. We are often able to get these reports the same day they become available.

Hidden Cost #3: Internal time

While we have discussed the hidden costs of either getting the report too late to be effective, or not getting the report at all, we haven't yet discussed the single biggest cost of all.

Our current time studies on our California report requests revealed a shocking statistic about sourcing traffic reports. We examined the total amount of time we spend on retrieving reports. We looked at every interaction we have, from the time our customers entered a report request on our Report Dashboard, to the processing of the customers payments in our Accounting system. By looking at the last 90 days of servicing report requests it became clear where the single biggest cost for our customers really was:

Our team of report specialists spend an average of 14.58 minutes per report before the report is ready for delivery.

This includes:

  • Receiving the requests
  • Checking for accuracy
  • Determining jurisdiction
  • Contacting and verifying with the supplier regarding report details
  • Confirming availability and updating key data in our system

Keep in mind, we are normally handling hundreds of report requests a day from some of our customers. We have a whole part of our operation dedicated to just Traffic Reports. Within that team, we have staff who focuses only on the 800 possible office locations in California. We do this EVERY DAY. Many times our staff can determine jurisdiction on the first try.

And this is just an average. some report requests involved HOURS to determine who even took the report, let alone how to get it. There is no question that the typical claims adjuster, assistant or office admin is spending significantly more time than this to even get to jurisdiction.

 Using a typical corporate customer as an example (a top tier insurance provider) who orders between 700-1000 reports a week is spending upwards of 1000 hours a week, 52 weeks a year just getting data ready for the typical, Big Data, passive mode courier. the cost is staggering. At an average burdened rate of $50/hr for a typical office staff, the cost of the first try to get a report is at least $50 or more, plus the report fee. And this is assuming high levels of accuracy.

At any point the report takes too long to source, or simply doesn't get delivered, the potential savings closing the claim are lost.  Any further inquiries cost more time. And the ultimate problem comes into focus. The Insured, the ultimate customer, experiences a seriously negative and bitter process, often under stress and duress.

Want to know more?

We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. When you need Traffic Collision Reports, Certificate of Death, Animal Control, Fire and Coroner reports, WE WILL GET THE REPORT!

First Report is FREE for new customers!

Real Stories – Buying a Crash Report Online

A play by play of what it is like to get a report from an online report service


And unfortunately, this is not abnormal . . .

We have seen this reality for years. And we have heard numerous stories from our customers. However, it was time to try out a test and confirm for ourselves what it is really like to be in the customer's seat.

Some notes:

  • This is a real attempt at getting a report that we KNEW was available because we had already retrieved it directly from the agency. Our attempt was to simply measure our performance against the competition.
  • It wasn't going to be an entirely fair comparison, because we knew the report was ALREADY issued. This would actually appear to benefit our competition, as they would never have to wait for the report itself.
  • To add to the advantage, we already knew jurisdiction, as well as the actual report number and more detail.

So we knew this had the potential to misrepresent or skew the results a bit. What we didn't see coming was how wrong we really were . . .

The Online Ordering Process

So the first step was to go to the "Nation's Leading Provider of Police Crash Reports". There is some rumor that this actual organization had been purchased by a very large "Big Data" company that is a primary resource for the legal industry. While we cannot confirm or deny this, there seems to be a connection in their offerings. This organization claims they are the leading provider, and on a national level.

BuyCrash-1The next part of the entry process after picking the state is to pick the agency. All of a sudden it became clear there is a serious lack of coverage. While this organization claims to be the leading provider of collision reports, it is seriously lacking. We know full well we deal with close to 1000 physical offices possible just in California! This organization offers 20.

BuyCrash-2

The next layer is to enter specific information for the service to go get the report. In this case, we knew we wanted a California report, however we needed to go beyond just determining jurisdiction, we needed to know the report number.

BuyCrash-3

We have written before about this problem, but suffice to say this is a serious problem. To summarize, you as the customer needs to do a significant amount of work to even get to this point.If you don't have this, get back on the phone and start calling around until you get the confirmation and the right information.

Now you tell them you are not a robot, and submit your request. And Wait . . .

So Now What?

Well that depends. In our case you wait. And we mean 28 days. We went 4 weeks until we got this email. It had no been 2 months since the incident. And it turns out.... we made a serious mistake.

This was actually a CHP report, and we ordered it from a non chp agency. This was clearly our fault. We were never going to be successful no matter how hard we tried. Our initial response was "Great, this isn't a good or realistic example!".

But then, it became clear it might be a perfect example of a real serious problem. In fact, it might be a "happy accident"!

Why?

Because this error is not uncommon. We see it all the time within our daily operations. Some of our customers who are used to the other services are so used to having to determine their own jurisdiction, and gather all the details themselves. Not only does this take a long time wasting valuable resources, it is error prone. We know this ourselves because we regularly have to correct our customers information. We explain to them we don't want them going through this, only to have us do it again.

The real difference is that we know about this error right away, and we contact the customer immediately. Like within 10 minutes.

In the case of our national "Leading Provider", they did not even notify us, the customer, for 28 days. Waiting 4 weeks to find out we either have an error on our end (or at some outside process) is a horrible solution.

Don't worry though, the solution offered by our report supplier is we could wait another 30 days!

Want to know more?

We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. When you need Traffic Collision Reports, Certificate of Death, Animal Control, Fire and Coroner reports, WE WILL GET THE REPORT!

First Report is FREE for new customers!

The Problem with Big Data Services for Crash Reports

Closing a claim is hard enough


Using typical courier services makes it far worse . . .

The reality is that many of our customers were stuck before using our services. They have either been forced to use some of these "Big Data" solutions to get their collision reports because of the software they are using, or they never even knew there were options! Many of the insurance claims managers , claims adjusters, and claims processors out there are simply so busy trying to close their claims they don't have time to look!

With a Big Data solution you have a massive corporate entity that wants to be the "the central and most important point or place" for "the total stock of words in a language" (check the links for those to figure out who we are talking about), operating like a local courier. In our previous article about courier services, we describe the inherent problems with local courier services. Mixing Big Data with the problems of a local document courier is even worse.

The real agenda with Big Data

Before we go into our explanations and details about why this scenario is a problem, we will give you the summary right now:

Big Data services aren't really document service businesses. Their goal isn't to get your report for you, but for them. You just pay their costs to get it.

Big Data Services

The goal of these services is to collect, organize, store, and then sell information to their customers. Your little traffic report is a very small, small, super small event in a massive operation. And it is a big pain for them. But it has some really great information

Think about all the seemingly mundane information collected. You have vehicles, drivers, addresses, dates and times. You have Office ID's. Now take that and put it in the massive databases and data warehouses, cross referencing these bits of data with other things they handle, and that where the real value to them comes in. They can often take this data, and reuse (i.e. resell) this over and over again. And the mountain of data just grows and grows over time.

Following is a statement made on a well known vehicle reporting service:

"(Big Data Org) receives data from more than 92,000 different sources including every U.S. and Canadian provincial motor vehicle agency plus many police and fire departments, collision repair facilities, auto auctions, and more.

The (Big Data Org)database is the most comprehensive vehicle history database in North America, containing over 15 billion records. Records included in each (Big Data Org) Report reveal important information about a car's history, such as an odometer reading, existence of a branded title such as a salvage/junk title, or past registration as a fleet vehicle. A (Big Data Org) Report may not include every event in a vehicle's history, but will include the data that is reported to (Big Data Org) for a specific vehicle identification number (VIN)."

This is just the tip of the iceberg. One of the most used Big Data Services we see amalgamates this data with gobs of data collected from incredibly diverse resources and provides information to lawyers and other similar interests. Ever see interesting ads pop up when you search the web, use social media, or visit certain websites? Wonder how these companies have any clue about you or what you like or need?

Why this is a problem with Crash Reports

The real problem here isn't your privacy (although it might be a part of it!) The problem is delivering the report you in a timely manner isn't the real goal. If a Big Data service gets your report now, next week, or even next month, no big deal. For the average insurance professional handling 100-150 claims a month or more, it's a massive headache.

The reality is, your report could be ready for a week or more, before these couriers ever get back to check on it. And this supposes they remember the specific details, are the same courier who initially submitted the request, and the report is available. But again, that is ok for the Big Data service, as you will get it when you get it, and pay them for their time. Then they will add the data to their system and make real profit. By the way, thanks for all the help in determining jurisdiction, and getting all the details ready for their driver.

One last thing

How can this be acceptable to Law Enforcement? This one has us scratching our heads a bit. In California, a collision report is NOT public record. That is why we need your authorization and have to prove it every time we get a report. Most of these clerks know us by first name (we see them every day), but we always have to present authorization. Once we get your report, we are done. You have the ability to download it again from our systems, but as far as we are concerned, we are off to get the next one.

So how can information not in the public domain be collected and used for other purposes? Great question. With your help (and payment), and a little OCR software, Big Data Corporation now has lots of data points they can reuse.


We are a REAL Solution

The scenario we described above sounds a little extreme, but truly... it is not that unusual. When customers try us out the first time, they often don't realize what is possible. We impress them right away with our service and speed.

Let us handle the hard stuff

We need just a bit of information and we determine Report Jurisdiction. We do not want customers trying this. It costs too much time and effort. We are very efficient at this, and can avoid significant delays. We provide reports constantly, and evaluate jurisdiction all the time. Often we get it on our first try. We have daily interaction with key personnel, along with years of researching crash reports. We know the tricks to get this key first step done.

With just a few pieces of data (like address, date, insured name, and a few other basics) plus any other additional information you might have to add, the process starts. When the information is confirmed, we update information in the Report Dashboard.

We get to work chasing down the report

We have an excellent track record determining when the report is available. We are constantly visiting these offices in person. We check for availability dailyy. When we have possession of it, your report is uploaded from the field.

The Final Step

Our internal staff is notified that your report is uploaded, and we review the report for accuracy. This final check allows us to avoid serious delays in the event there is a mistake from the agency providing the report. This step is the final quality check we provide to make sure we are not just the fastest crash report service, but the best!

We then email you the report (along with any other centralized email accounts) and you are ready to go.

Now you are ready to go close that claim!

Want to know more?

We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. When you need Traffic Collision Reports, Certificate of Death, Animal Control, Fire and Coroner reports, WE WILL GET THE REPORT!

First Report is FREE for new customers!

The Problem with Courier Services for Crash Reports

Closing a claim is hard enough


Using typical courier services makes it far worse . . .

Most insurance claims managers , claims adjusters, and claims processors do not realize the options for getting traffic collision reports. In fact they might only have one option presented to them. It might be a button on the software system being used, or it might be picking a vendor off the approved vendors list. Unfortunately, these are usually one of the common courier services on the market, and they are simply dreadful.

Basically you have some variant of classic document couriers. They are built on an old framework of legal document courier services. They traditionally work picking up document X, and hand delivering to location Y without regard to the document itself or the process.

These courier services are notorious for over-promising, and under-delivering when it comes to handling collision reports.

Let’s Remember the Goal

To close any claim involving a traffic collision, YOU MUST HAVE THE POLICE REPORT! It sounds overly simple, but it is serious. In fact, the main reason (possibly the only reason) a Law Enforcement agency writes a report is for the Insurance Claim. So the goal is to get the report, contact the parties involved, determine the correct settlement, and CLOSE THE CLAIM WITH MINIMAL LOSS!

So if you need the report, does it matter WHEN you get the report? The answer is overwhelmingly (to our customers) YES!!! 

Every adjuster knows the clock is ticking when it comes to settling the claim and minimizing loss. Often claims are settled to the advantage of the party making FIRST CONTACT. There is a clear advantage to getting the report quickly, contacting the parties involved, and SETTLING FAST. So at the very least, the clock is ticking for thousands of dollars. The goal of getting a crash report is to get the details (that will also happen to be submitted to a court if it goes that far), and get in contact with the parties involved.

Getting the crash report quickly takes a few key elements, and without them getting the report quickly is impossible. In fact getting the report at all becomes impossible in many cases!

Jurisdiction - The first step

We have a simple article on determining report jurisdiction for a crash report. In California, having a basic address is not remotely enough. You have to figure out who possibly had jurisdiction, then reduce the list down to who possibly has jurisdiction, and then start finding who actually has jurisdiction. For those of you who have never tried to contact 2-3 large municipal, bureaucratic law enforcement agencies, take it from us, it is not for the faint of heart.

And here is the big problem . . . For a courier service, YOU must take this step BEFORE you can even order your report. You can easily spend 30-60 minutes of time and hassle just getting this information before you can even get someone to try and pick up your report.

Getting Possession - The second step

Now the fun starts. After all this work, you get to wait until the law enforcement agency actually publishes the report. Some agencies are quick, some are slow. Some even provide an initial summary, some don't. Some of these public servants decide they like you, and want to provide you your report. Some decided they don't like you, how you asked, or the fact they are having a bad day. Add this to the fact that in California, this information is NOT public record. This means that nice clerk is under scrutiny to make sure this information is not handed off to just anyone.

By the way... some offices are open at certain times. Some only accept requests over fax (remember those?) , while others only in person. Some offices handle huge volumes of these requests and have more experience and sophistication, while others don't ever have a regular person handling these requests.

So the goal here is to get to the office as soon as the report is ready. Waiting too long seriously undermines the goal of getting a report QUICKLY.

Now the real problem starts

These courier services have a lot in common with the drivers that deliver potato chips to your local convenience store. They work a "route", and basically follow a predetermined system to drop off report requests. They then return at some interval (perhaps weekly or longer).

We see these drivers all the time when we are picking up reports. The process they use is shocking, explains WHY THEY CANNOT DELIVER ACCURATE REPORTS QUICKLY. Here is what we see every day:

  • Local courier service arrives to local law enforcement station. They have some sort of instructions to pick up a report at this specific office. This is just one stop on a long list of stops the courier is assigned that day.
  • The courier then either asks if the report is available. Depending on the situation, the office clerk may ask for more information in order to find the actual report itself. At this point, the courier is able to produce the basic information they were provided. Normally this is the report number, because the requester (you, the customer) have already gone through a long process of determining jurisdiction (mentioned above).
  • The process then has 3 possible results:
    •  The information about the report is wrong, or the clerk is having trouble finding the report. There can also be several other problems, with the result that the courier will leave without the report.
    • The information is correct, however the report is not available. n some cases, the courier will then attempt to remember to come back the new time they get assigned to come by. In other cases, the courier will leave some paperwork on the clerks desk, along with an envelope and wait for someone to review it whenever it is ready, and mail it back.
    • The report is ready, and the courier will receive it.

In 2 out of 3 scenarios there is no report ready. In this case, they essentially take all the work you have done, and leave it in a stack of paperwork, at a large, bureaucratic, municipal level operation and hope for the best.

They hope the right personnel will see the request and service the request (without any additional information needed). Then they hope the officer will put the right report back in the right envelope. The next amazing feat of customer service means either waiting for them to make their way back to pick it up, or even worse MAIL IT BACK TO HQ! What if there is something wrong with the request, or the officer misplaces or forgets the request? The same courier who continues to bulk process hundreds of drop offs a week this way simply cannot keep up with the information.

The amount of delay and confusion we hear about from our customers who have used these services is stunning. Even worse, because these services don't track or follow up, a lot of reports are lost in a black hole of paperwork. And they don't know it until YOU, the CUSTOMER contact them about a report you NEVER RECEIVED. Delays of weeks are not uncommon!

Delivering the Report - The Final Step (or is it?)

Now that these courier services (and we are still using this term to be kind) have your report, they need to deliver it to you. Some will fax it, some will mail it. Some upload it to their website and send you a notice that it is time for you to come and get it. And the big hope is that this report is in fact what you ordered. Because the next wonderful reality is: IT MIGHT BE THE WRONG REPORT!

The courier really is "just the messenger". They only pick up what you directed. There is no process in place as these are simple couriers picking up the report. Some of these are extremely large organizations gathering up millions of documents a day. Their main goal is to scrape all the data off these documents and add it to their massive data warehouses. This is called Big Data. To add insult to injury, your work and dollars might be spent helping them get their hands on this kind of information and use it over and over again.

If the report is the right one, you scored! You now have a report in your hands and you can begin the process of contact and closing the claim. If not, don't worry! You can just restart this process all over again!


The REAL Solution

Sure the scenario we described above sounds a little extreme, but truly... it is not that unusual. When customers try us out the first time, they often don't know what to expect. And we blow them away with our service and speed. They have simply never had the experience we provide.

How we do it, and what we need from you

We need just a bit of information to get going on Report Jurisdiction. We actually DON'T want our customers trying to figure out report jurisdiction. First off, it is costly to them. Second, it is a serious delay (and we are WAY faster). And third, we are far more accurate (no mistaken trips). We handle report requests constantly, and are evaluating report jurisdiction all the time. We normally get it the first time. Our regular interaction with key personnel, along with years of researching crash reports help us know the tricks to get this key first step done.

We need just a few pieces of data (like address, date, insured name, and a few other basics) plus any other additional information you might have to add. This gets the process started. Once we confirm the information and start work, we will update and add any new information into the Report Dashboard as we collect it.

We get to work chasing down the report

Because our staff is so experienced, we have an excellent track record determining when the report is available. We are constantly visiting these offices in person, and updating our systems in real time. We check daily for availability, and get the report immediately. Once our team actually has possession of it, your report is uploaded from the field.

The Final Step

Our internal staff is notified that your report is uploaded, and we review the report for accuracy. This final check allows us to avoid serious delays in the event there is a mistake from the agency providing the report. This step is the final quality check we provide to make sure we are not just the fastest crash report service, but the best!

We then email you the report (along with any other centralized email accounts) and you are ready to go.

Now you are ready to go close that claim!

Want to know more?

We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. When you need Traffic Collision Reports, Certificate of Death, Animal Control, Fire and Coroner reports, WE WILL GET THE REPORT!

First Report is FREE for new customers!

Determining Report Jurisdiction

Tired of wasting valuable time calling multiple agencies to determine report jurisdiction?


There are at least 3 major types of law enforcement agencies providing traffic reports, many of which have overlapping jurisdiction. If you aren't extremely familiar with the specific region, you can waste hours trying to find this before you can continue to close your case.

The First Step is often the Hardest!

Sure it is a cliche... but in this case it is true. Determining Report Jurisdiction is often the most difficult and time consuming process of obtaining a traffic report. In California, there are over 700 agencies possible just for an automobile collision, let alone animal control reports, fire reports, certificates of death, coroner reports etc...

Lets take a real simple example below...

Accident #1: Hawthorne Boulevard and Pacific Coast Highway, Torrance Ca 90505

Determine Report Jurisdiction 1

Hawthorne Boulevard and Pacific Coast Highway. Who has Report Jurisdiction?

The possible jurisdiction is:

  • Local PD (In this case Torrance PD)
  • If this local city has no PD, it would then be Los Angeles County Sheriff
  • California Highway Patrol

This scenario is further complicated by the fact that moving 50 feet in any direction, or the availability of local law enforcement to get there could change the potential law enforcement agency!

Accident #2: 24001 Neece Ave Torrance, CA 90505, Torrance Ca 90505

Determine Report Jurisdiction 2

The possible jurisdiction is:

  • Local PD (In this case Torrance PD)

This scenario less than 100 yards away from accident #1!

California Report JurisdictionGive us the basics, and let us get to work right now

We are the experts at determining report jurisdiction.Our staff is constantly interacting with hundreds of agencies a week and know how to find the correct agency fast. This helps us get your report request started immediately.

All we require is a few simple pieces of information to get the process started. Immediately upon receiving your initial request in our integrated, real time Report Dashboard, our staff is notified of your request. Our team can begin working on determining jurisdiction of your traffic collision report within minutes, and in most cases will get confirmation on our first try.

As soon as we confirm the correct agency, we update your request by assigning the reporting agency as well as inputting the Report# and any other information we have gathered. This information is made available to you via email as well as the Report Dashboard.. You will see the status and information about your claim update constantly. To learn more about our powerful, real-time service platform, click here.

Want to know more?

We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. When you need Traffic Collision Reports, Certificate of Death, Animal Control, Fire and Coroner reports, WE WILL GET THE REPORT!

First Report is FREE for new customers!