We are specialists when it comes to traffic reports for personal injury attorney firms.
Evaluating a (potential) client in personal injury claims resulting from a traffic collision is a tough call without the right information.
Getting a copy of the Traffic Report ASAP gives you the key details before you take on a loser . . .
Why traffic reports are so important for personal injury cases
Getting traffic reports for personal injury attorney firms are a key benefit. Every legal services provider has at least one courier service for running documents. But when it comes to personal injury claims resulting from a traffic accident, fire, animal control, or similar causes, a typical legal courier wont cut it.
Dealing with the local courthouse is one thing, dealing with 800+ regional, county, municipal and city locations and the myriad rules to get a copy of the these key reports is way more complex.
The insurance claims managers , claims adjusters, and claims processors that use our services have access to these reports. In fact, if a traffic accident occurs on a California Highway, we normally get them a CHP Summary (Facepage or Facesheet)within 24 hours (or less). They are already at work contacting key people, and working to settle the claim NOW.
Before you have been able to determine if the potential client contacting you is a good case, the insurance adjuster is working the process to settle fast, and settle cheap.
Take advantage of the same information the Insurance organizations do, and do it quickly.
Let’s Remember the Goal
The key benefits getting traffic reports for personal injury attorney firms quickly . . .
If the potential client is the one at fault, you have a long road ahead of you. In fact, this might be the #1 sign NOT to waste your time, and move on to other profitable cases.
Determining Insurance Coverage
Was this client covered? If so, how much? Were the other parties insured or not? Is it safe to move forward with medical investigation, and building a claim, or is this going to be a big fiasco?
Determining Other Parties
Who else was involved? Who else is covered? What is their contact information?
Law Enforcement Details
Getting the preliminary report is great for the first phase. Getting the follow up full report allows for clarity on the Law Enforcement issues. Accident data, fault, sequence of events etc . . . are all available to you early in the process.
So if you need the report, does it matter WHEN you get the report? The answer is overwhelmingly (to our customers) YES!!!
If you think those Big Data companies you use for other documents are able to get traffic report for your personal injury cases in a timely manner, the following rant will explain how hard it actually is. Getting the crash report quickly takes a few key elements, and without them getting the report quickly is impossible. In fact getting the report at all becomes impossible in many cases!
Jurisdiction - The first step
We have a simple article on determining report jurisdiction for a crash report. In California, having a basic address is not remotely enough. You have to figure out who possibly had jurisdiction, then reduce the list down to who possibly has jurisdiction, and then start finding who actually has jurisdiction. For those of you who have never tried to contact 2-3 large municipal, bureaucratic law enforcement agencies, take it from us, it is not for the faint of heart.
And here is the big problem . . . For a courier service, YOU must take this step BEFORE you can even order your report. You can easily spend 30-60 minutes of time and hassle just getting this information before you can even get someone to try and pick up your report.
Getting Possession – The second step
Now the fun starts. After all this work, you get to wait until the law enforcement agency actually publishes the report. Some agencies are quick, some are slow. Specific LOE offices even provide an initial summary, some don't. What if these public servants decide they like you, and want to provide you your report. Another is having a bad day, decided they don't like you, or how you asked. Add this to the fact that in some states like California, this information is NOT public record. This means that nice clerk is under scrutiny to make sure this information is not handed off to just anyone.
By the way... some offices are open at certain times. Others only accept requests over fax (remember those?), while another is only in person. What about mail only? Certain offices handle huge volumes of these requests and have more experience and sophistication, while others don't ever have a regular person handling these requests.
So the goal here is to get to the office as soon as the report is ready. Waiting too long seriously undermines the goal of getting a report QUICKLY.
Now the real problem starts
These courier services have a lot in common with the drivers that deliver potato chips to your local convenience store. They work a "route", and basically follow a predetermined system to drop off report requests. They then return at some interval (perhaps weekly or longer).
We see these drivers all the time when we are picking up reports. The process they use is shocking, explains WHY THEY CANNOT DELIVER ACCURATE REPORTS QUICKLY. Here is what we see every day:
- Local courier service arrives to local law enforcement station. They have some sort of instructions to pick up a report at this specific office. This is just one stop on a long list of stops the courier is assigned that day.
- The courier then either asks if the report is available. Depending on the situation, the office clerk may ask for more information in order to find the actual report itself. At this point, the courier is able to produce the basic information they were provided. Normally this is the report number, because the requester (you, the customer) have already gone through a long process of determining jurisdiction (mentioned above).
- The process then has 3 possible results:
- The information about the report is wrong, or the clerk is having trouble finding the report. There can also be several other problems, with the result that the courier will leave without the report.
- The information is correct, however the report is not available. n some cases, the courier will then attempt to remember to come back the new time they get assigned to come by. In other cases, the courier will leave some paperwork on the clerks desk, along with an envelope and wait for someone to review it whenever it is ready, and mail it back.
- The report is ready, and the courier will receive it.
In 2 out of 3 scenarios there is no report ready. In this case, they essentially take all the work you have done, and leave it in a stack of paperwork, at a large, bureaucratic, municipal level operation and hope for the best.
They hope the right personnel will see the request and service the request (without any additional information needed). Then they hope the officer will put the right report back in the right envelope. The next amazing feat of customer service means either waiting for them to make their way back to pick it up, or even worse MAIL IT BACK TO HQ! What if there is something wrong with the request, or the officer misplaces or forgets the request? The same courier who continues to bulk process hundreds of drop offs a week this way simply cannot keep up with the information.
The amount of delay and confusion we hear about from our customers who have used these services is stunning. Even worse, because these services don't track or follow up, a lot of reports are lost in a black hole of paperwork. And they don't know it until YOU, the CUSTOMER contact them about a report you NEVER RECEIVED. Delays of weeks are not uncommon!
Delivering the Report – The Final Step (or is it?)
Now that these courier services (and we are still using this term to be kind) have your report, they need to deliver it to you. Some will fax it, some will mail it. Some upload it to their website and send you a notice that it is time for you to come and get it. And the big hope is that this report is in fact what you ordered. Because the next wonderful reality is: IT MIGHT BE THE WRONG REPORT!
The courier really is "just the messenger". They only pick up what you directed. There is no process in place as these are simple couriers picking up the report. Some of these are extremely large organizations gathering up millions of documents a day. Their main goal is to scrape all the data off these documents and add it to their massive data warehouses. This is called Big Data. To add insult to injury, your work and dollars might be spent helping them get their hands on this kind of information and use it over and over again.
If the report is the right one, you scored! You now have a report in your hands and you can begin the process of contact and closing the claim. If not, don't worry! You can just restart this process all over again!
The REAL solution for traffic reports for personal injury attorney firms
Sure the scenario we described above sounds a little extreme, but truly... it is not that unusual. When customers try us out the first time, they often don't know what to expect. And we blow them away with our service and speed. They have simply never had the experience we provide.
How we do it, and what we need from you
We need just a bit of information to get going on Report Jurisdiction. We actually DON'T want our customers trying to figure out report jurisdiction. Providing traffic reports for personal injury attorney firms is OUR specialty.
- It is not cost effective for internal legal staff to determine jurisdiction when getting an accident report for a personal injury attorney. There is too much of a learning curve for large states like California.
- It can cause a serious delay if you are wrong. The clock is ticking, and there might be better clients to take.
- LEO staff are not always well trained. We constantly have to explain to records clerks and admins their own laws about these reports. Many don't realize their obligation to provide this report, and others will ask for information that is not available or relevant. Our regular interaction with key personnel, along with years of researching crash reports help us know the tricks to get this key first step done.
We need just a few pieces of data (like address, date, insured name, and a few other basics) plus any other additional information you might have to add. This gets the process started. Once we confirm the information and start work, we will update and add any new information into the Report Dashboard as we collect it.
We get to work chasing down the report
Because our staff is so experienced, we have an excellent track record determining when the report is available. We are constantly visiting these offices in person, and updating our systems in real time. We check daily for availability, and get the report immediately. Once our team actually has possession of it, your report is uploaded from the field.
The Final Step
Our internal staff is notified that your report is uploaded, and we review the report for accuracy. This final check allows us to avoid serious delays in the event there is a mistake from the agency providing the report. This step is the final quality check we provide to make sure we are not just the fastest crash report service, but the best!
We then email you the report (along with any other centralized email accounts) and you are ready to go.
Want to know more?
We provide high performance, low hassle report services for claims adjusters, processors, and legal professionals. When you need Traffic Collision Reports, Certificate of Death, Animal Control, Fire and Coroner reports, WE WILL GET THE REPORT!
First Report is FREE for new customers!